Cancellation, Returns & Exchanges

At tremdela, we want cancellation, return, and exchange requests to be handled as clearly and fairly as possible.

Please review the conditions below before submitting a request.

Order Cancellation

Orders may be cancelled free of charge before shipment.

If you need to cancel an order, please contact us as soon as possible:

Email: service@tremdela.com

Once an order has already been dispatched, cancellation may no longer be possible.

If the shipment cannot be stopped or intercepted, you may request a return after receiving the package, subject to the return conditions below.

Returns

Return Window

Eligible return requests must be submitted within 14 days after delivery.

Please contact Customer Support before sending any merchandise back.

Unauthorized returns or products sent to an unapproved address may not be accepted or may experience processing delays.

Return Eligibility

To qualify for a standard return, products must generally:

• Be unused and unworn

• Remain in original condition

• Have all original tags attached

• Be returned with original packaging where applicable

• Show no signs of washing, alteration, misuse, or customer-caused damage

Proof of purchase or sufficient order information may be required.

How to Request a Return

To initiate a return, contact:

Email: service@tremdela.com

Please provide:

• Your order number

• The item you wish to return

• Reason for the return

• Relevant photographs where appropriate

If your request is approved, we will provide the applicable return instructions and authorized return address.

Where a return shipping label is available or required for the specific return, Customer Support will provide the appropriate instructions.

Do not send merchandise back before receiving return authorization.

Return Shipping

For returns resulting from personal preference or customer-related reasons:

• Customers are generally responsible for return shipping costs

• The authorized return address will be provided after approval

• We recommend using a trackable shipping method

• Customers should retain proof of shipment until the return is completed

Original shipping charges, where applicable, are generally non-refundable unless the return results from our verified error or applicable law requires otherwise.

Refunds

Once an authorized return has been received and inspected, we will review whether it meets the applicable return conditions.

If approved, the refund will generally be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

Exchanges — Size Only

Eligible size exchanges may be requested within 14 days after delivery.

To qualify:

• The product must be unused and unworn

• The product must remain in original condition

• Original tags must remain attached

• Original packaging should be included where applicable

Each eligible order may receive one size exchange, subject to inventory availability.

For exchanges based on sizing preference:

• Customers are generally responsible for return shipping

• Customers may also be responsible for reshipping costs

• Any applicable price difference may need to be paid

Requested replacement sizes cannot be guaranteed because inventory may change.

Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging where relevant

• Video evidence where useful

After verification, we will provide an appropriate solution, which may include:

• Replacement

• Full refund

• Another suitable remedy depending on the circumstances

If the issue is confirmed to have been caused by us, you will not be required to pay reasonable additional return-shipping costs associated with resolving the issue.

Out-of-Stock Items

If a product becomes unavailable after your order has been placed and we are unable to fulfill it, we may:

• Cancel the affected item or order

• Issue an applicable full refund

• Notify you using the contact information provided with your order

Non-Returnable Situations

Subject to applicable consumer protection laws, returns or exchanges may not be accepted in situations including:

• Requests submitted after the applicable 14-day return period

• Worn or used products

• Washed products

• Altered products

• Products damaged through misuse

• Products missing required tags or packaging

• Products not purchased from tremdela

• Final-sale products where clearly identified as non-returnable before purchase

• Promotional items specifically identified as final sale, unless defective or otherwise required by law

Important Return Information

Please remember:

• Contact Customer Support before sending any return

• Do not send merchandise to an address that has not been authorized for your return

• Unauthorized returns may not be accepted

• Use a trackable shipping method where possible

• Keep your shipping receipt and tracking information

• Original shipping charges are generally non-refundable for personal-reason returns

Our Commitment

If a problem is verified as being caused by tremdela, such as an incorrect, defective, or damaged item, we will provide an appropriate resolution without requiring you to bear reasonable additional costs caused by our error.

Our goal is to make the return and exchange process clear, fair, and straightforward.

Contact Us

For cancellation, return, refund, or exchange requests, please contact:

Email: service@tremdela.com

When contacting us about an existing purchase, please include your order number whenever possible.