Terms of Service

These Terms of Service govern your use of the tremdela website and any purchases made through our online store.

By accessing our website, using our services, or placing an order, you agree to these Terms together with the policies referenced on our website.

If you do not agree with these Terms, please discontinue use of the website.

Customer Information & Verification

When placing an order, you agree to provide accurate and complete information, including:

• Full name
• Shipping address
• Billing information where applicable
• Email address
• Telephone number
• Product selections
• Size, color, and quantity

For privacy and security purposes, we may ask customers to contact us using the same email address used when placing the order or provide other information reasonably necessary to verify the request.

This helps protect customer information and reduce unauthorized account or order changes.

Products, Prices & Availability

We aim to provide clear product descriptions, images, sizing information, available options, and pricing.

Product availability may change without notice.

Prices may also be updated from time to time.

The applicable product price, shipping charges, discounts, taxes where applicable, and final order total will be displayed before payment is submitted.

We may correct genuine pricing, product-listing, or technical errors where permitted by applicable law.

Payment Methods

Depending on availability, checkout may support payment methods such as:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners Club
• PayPal

Only the payment methods displayed during checkout are available for a particular order.

Payments are processed through applicable third-party payment providers.

Complete payment-card numbers and CVV/CVC security codes are generally processed by the payment provider rather than stored directly by tremdela.

Placing an Order

Submitting an order does not necessarily mean that all processing checks have been completed.

Orders may be subject to:

• Product availability
• Payment authorization
• Address verification
• Fraud or security review
• Delivery availability

If we are unable to fulfill an order after successful payment has been collected, we will provide an applicable refund.

Order Cancellation

If you need to request an order cancellation, please contact us as soon as possible before shipment.

Email: service@tremdela.com

We will make reasonable efforts to assist, but cancellation cannot be guaranteed once fulfillment has begun or the order has already been dispatched.

We may also cancel or refuse an order where reasonably necessary for reasons including:

• Product unavailability
• Payment authorization failure
• Suspected fraud or unauthorized activity
• Genuine pricing or product-information errors
• Shipping restrictions
• Delivery limitations
• Other circumstances that prevent us from fulfilling the order

If we cancel a successfully paid order, the applicable amount will be refunded.

Order Modifications

Once an order has entered processing, we may not be able to change:

• Products
• Sizes
• Colors
• Quantities
• Delivery information

If you notice an error, please contact us immediately.

We will try to assist where possible, but modifications cannot be guaranteed.

Processing Time

Orders are typically prepared for shipment within:

1–3 business days

Business days generally exclude weekends and applicable public holidays.

Processing time is separate from shipping transit time.

Tracking information is normally provided after dispatch and may take up to approximately 72 hours to begin showing carrier updates.

Shipping & Delivery

Available shipping methods and applicable charges are displayed during checkout where available.

Customers are responsible for providing a complete and accurate shipping address.

Delivery delays may occasionally occur because of:

• Carrier disruptions
• Customs processing
• Severe weather
• Public holidays
• Local delivery conditions
• Incorrect or incomplete shipping information
• Other circumstances outside our reasonable control

Please review our Shipping Policy for additional information.

Shipping Address

Please carefully check your shipping address before submitting payment.

Incorrect or incomplete information may result in:

• Delivery delays
• Failed delivery
• Returned packages
• Additional shipping costs where applicable

If you notice an address error, contact us as soon as possible.

Returns & Refunds

Eligible return requests may be submitted within 14 days after delivery, subject to the conditions stated in our applicable Cancellation, Returns & Exchanges Policy.

Returned items should generally be:

• Unused
• Unworn
• Unwashed
• In original condition
• Returned with applicable tags
• Returned with original packaging where applicable

Please contact Customer Support before sending any merchandise back.

Email: service@tremdela.com

Unauthorized returns or merchandise sent to an unapproved address may not be accepted or may experience processing delays.

Approved refunds are generally issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Return Shipping

For returns resulting from personal preference, sizing choice, change of mind, or customer ordering error, the customer is generally responsible for applicable return shipping costs.

Original shipping charges are generally non-refundable in these circumstances.

If a product is verified as damaged, defective, or incorrect, we will provide an appropriate solution in accordance with our return policy and applicable law.

Where the issue is verified as being caused by us, the customer will not be required to bear reasonable additional costs resulting from our error.

Exchanges

Eligible size exchanges may be requested within 14 days after delivery, subject to inventory availability.

To qualify, the original product should generally:

• Be unused and unworn
• Remain in original condition
• Have original tags attached
• Include original packaging where applicable

For exchanges based on sizing preference, customers may be responsible for applicable return and reshipping costs.

Replacement products or sizes cannot be guaranteed because inventory may change.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging where relevant
• Video evidence where useful

After verification, an appropriate solution may include a replacement, refund, or another suitable remedy depending on the circumstances.

Intellectual Property

Content displayed through the tremdela website may include:

• Text
• Photographs
• Graphics
• Videos
• Product descriptions
• Brand elements
• Website layouts
• Other digital materials

Such content may be owned by, licensed to, supplied to, or otherwise lawfully used by tremdela or the applicable rights holder.

Protected materials may not be copied, reproduced, redistributed, modified, or commercially exploited without appropriate authorization.

Please review our Intellectual Property Rights page for additional information.

Third-Party Services

Our website may use third-party providers for services including:

• Ecommerce infrastructure
• Payment processing
• Shipping and logistics
• Analytics
• Advertising
• Customer support
• Fraud prevention

Third-party services may operate under their own terms, privacy policies, and service conditions.

Privacy

Your use of the website may involve the collection and processing of personal information.

Our Privacy Policy explains how information may be collected, used, shared, retained, and protected.

Limitation of Liability

Nothing in these Terms is intended to exclude or limit rights, remedies, warranties, or protections that cannot legally be excluded.

To the extent permitted by applicable law, tremdela will not be responsible for indirect, incidental, special, or consequential losses resulting from use of the website or circumstances outside our reasonable control.

Mandatory consumer rights remain unaffected.

Events Outside Our Control

We are not responsible for delays or failures resulting from circumstances outside our reasonable control, which may include:

• Carrier delays
• Customs processing
• Severe weather
• Natural events
• Transportation disruptions
• Service-provider outages
• Government or regulatory actions

Where appropriate, we will make reasonable efforts to assist customers affected by such events.

Governing Law

These Terms of Service and any separate agreements through which we provide our services shall be governed by and construed in accordance with the laws of Hong Kong.

Where mandatory consumer protection laws in the customer's country or region provide rights that cannot legally be excluded or restricted, those mandatory rights will remain unaffected.

Nothing in these Terms is intended to limit or waive any statutory consumer rights that apply under applicable law.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our:

• Business operations
• Website
• Services
• Policies
• Technologies
• Legal or regulatory requirements

The latest version will be published on this page.

For purchases already completed, the version applicable at the time of the order will generally continue to apply unless applicable law requires otherwise.

Contact Us

If you have questions about these Terms, an order, payment, shipment, cancellation, return, or refund, please contact:

Email: service@tremdela.com

When contacting us regarding an existing order, please include your order number whenever possible.