Shipping Policy
Shipping Policy
At tremdela, we aim to make the shipping process clear and straightforward from the moment your order is placed until it reaches you.
Worldwide Shipping
We offer worldwide shipping to destinations where delivery service is currently available.
Depending on your location and order, shipments may be handled by major international or local logistics providers.
The shipping method available for your order will be shown during checkout where applicable.
Order Processing
Orders are normally processed within:
1–3 business days after payment confirmation
Our fulfillment operations generally run from Monday to Friday, excluding applicable public holidays.
During peak shopping periods, holidays, or unusually high order volumes, processing may occasionally take slightly longer.
Please note that processing time is separate from delivery transit time.
Estimated Delivery Time
Our standard shipping option is:
Standard Shipping: US$8.99
Estimated Delivery: 10–12 business days after dispatch
From time to time, Free Worldwide Shipping may be offered as a limited-time promotion.
Where free shipping is available, the applicable shipping discount or free-shipping option will be displayed during checkout.
Delivery times are estimates and are not guaranteed arrival dates.
Actual delivery may vary depending on:
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Destination country or region
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Carrier operations
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Customs clearance
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Local courier conditions
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Public holidays
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Severe weather
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Transportation disruptions
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Other circumstances outside our reasonable control
Shipping Notes
Please note:
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Orders may be dispatched from different fulfillment locations depending on product availability
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Weekends and public holidays are generally not counted as business days
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Tracking information may take approximately 1–3 days after shipment to begin updating
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Multiple products from the same order may occasionally arrive in separate packages
Order Tracking
Once your order has been dispatched, available tracking information will be sent to the email address provided during checkout.
Tracking may require some time to become active after the carrier receives the shipment.
If you have not received tracking information within 5 business days after shipment, please contact:
Email: service@tremdela.com
When contacting us, please include your order number whenever possible.
Address Changes
Please review your shipping address carefully before completing checkout.
If you need to request an address correction, contact us within 24 hours of placing your order:
Email: service@tremdela.com
Please include:
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Your order number
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Original shipping address
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Corrected shipping information
We will make reasonable efforts to assist, but address changes cannot be guaranteed once processing has begun or the package has already been dispatched.
Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate delivery information.
Please make sure your address includes all relevant details, such as:
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Recipient name
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Street address
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Apartment, suite, or unit number where applicable
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City
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State or province
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Postal or ZIP code
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Country or region
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Telephone number
If incorrect or incomplete information prevents successful delivery, please contact Customer Service and we will review the available options.
Customs & Import Delays
International shipments may be subject to customs inspections or processing by local authorities.
Customs procedures may occasionally cause additional delivery time.
Depending on the destination, import duties, taxes, or other charges may also apply unless otherwise stated during checkout.
Where applicable, these charges are determined by local authorities and may be the responsibility of the recipient.
Tracking Not Updating
A temporary pause in tracking updates does not necessarily mean that a package has been lost.
Carrier scans can occasionally be delayed while a shipment is moving between logistics facilities.
If tracking has not changed for an extended period, please contact:
We will review the available shipping information and, where appropriate, assist with an investigation through the carrier or logistics provider.
If a shipment is confirmed to be lost or another verified fulfillment issue has occurred, an appropriate resolution may include reshipment or refund, depending on the circumstances.
Marked as Delivered but Not Received
If tracking shows that your order has been delivered but you cannot locate it, please first check:
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Around the delivery location
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With household members
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With neighbors where appropriate
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With reception, concierge, or building management
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Any delivery notes or photographs provided by the carrier
If the package still cannot be found, please contact us.
We will review the available delivery information and assist with the applicable carrier investigation where appropriate.
Lost or Damaged Packages
If your package arrives visibly damaged or appears to have been lost during transit, please contact Customer Service as soon as reasonably possible.
For damaged shipments, please retain:
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The product
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Original packaging
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Shipping label
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Clear photographs of the damage
This information may be required when reviewing the issue with the applicable logistics provider.
Our Commitment
If a shipping or fulfillment issue is verified as being caused by us, you will not be required to pay additional reasonable costs to correct that issue.
Our goal at tremdela is to provide a shipping experience that is clear, reliable, and easy to understand from checkout through delivery.
Contact Us
For questions about shipping, tracking, delivery, or an address correction, please contact:
Email: service@tremdela.com